Shipping policy

General Provisions At intimspace.com, we value your time and strive to provide maximum convenience and efficiency in delivery. Our shipping policy is designed to ensure that you can receive orders in European Union countries absolutely free of charge and in the shortest possible time.

Free Shipping

  1. Delivery Geography: We deliver to all countries within the European Union without exception.
  2. Shipping Cost: All orders within the European Union are delivered free of charge, with no minimum purchase required.
  3. Delivery Time: The standard delivery time is from 7 to 15 business days from the order confirmation.

Delivery Process

  1. Order Confirmation: After placing your order, you will receive an email confirmation with the order details.
  2. Order Processing: Your order will begin processing within 1-2 business days after confirmation.
  3. Order Dispatch: As soon as your order is ready for shipment, you will receive a notification with a tracking number to follow the delivery status.

Order Changes and Tracking

  1. Order Modifications: If you need to make changes to your order before it has been shipped, please contact our customer service as soon as possible.
  2. Order Tracking: You can track the status of your order using the provided tracking number on the courier’s website.

Returns and Exchanges We aim to ensure that every product is delivered in perfect condition. If you have any questions regarding returns or exchanges, please refer to our returns policy or contact customer service directly.

Contact Information If you have any questions related to delivery, feel free to contact our customer support via email: info@intimspace.com or by phone. We are available every business day from 9:00 AM to 6:00 PM.

SiestaSync — we work to make your shopping experience as pleasant and convenient as possible!

 

Carriers

  1. For the European Union:

    • DHL: An international courier service offering fast and reliable delivery worldwide. Provides order tracking and on-time delivery.
    • UPS: Another well-known international carrier, offering a wide range of delivery services, including express delivery and international shipping.

  2. For the United States:

    • FedEx: One of the largest logistics operators in the world, offering a wide range of delivery services, including freight shipping, express delivery, and more.
    • USPS: The national postal delivery service in the United States, providing various delivery services, including standard and priority mail.
    • LaserShip: A regional carrier delivering important parcels on the East Coast of the United States. Offers flexible delivery services with order tracking.
    • OnTrac: A logistics company specializing in parcel delivery in the western states of the United States. Provides fast and reliable delivery with a high level of service.

 

Contact Us

If you have any questions about carriers or delivery, please contact us at info@intimspace.com

SHIPPING RATES

 

 Delivery Time (business days)

USA

 7-14 FREE SHIPPING

Europe

7-12

 FREE SHIPPING
Germany

6-12

 FREE SHIPPING

 

IMPORT DUTY

In most cases, import duties and taxes are not applied when your parcel arrives, however please note that customers could be charged for some deliveries, once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.

Payment via Fondy service:

  • Allows the use of Visa, Mastercard, and other credit and debit cards.
  • Fondy is a secure online payment gateway.
  • Provides convenience and protection for online transactions.
  • Ensures quick and easy completion of purchases.
  • Payment data is protected by advanced security technologies.

If you have any questions regarding payment, feel free to reach out to us at info@intimspace.com